*Client must sign before any work begins, payment is exchanged, or services are rendered. This is very important to ensure both parties understand the project scope, payment timelines/conditions, and legal liabilities before moving forward. For any questions or clarification about anything, please reach out to me! These terms and conditions are entered into by and between Madison Griffin, DBA: Mad For Balloons, and signed Client, located in Portland, Oregon.

Booking

When booking an installation for an event with Mad For Balloons (MFB), the following document serves as reference to MFB and the Terms & Conditions. MFB highly recommends that all installations be scheduled at minimum, 30 days prior to the date of your event, however MFB will accept installation dates as early as 2 weeks. If your installation is invoiced at $800 or more, it is mandatory to book 30 days prior to the installation date, unless otherwise communicated by the Creative Director. 

Your event is not officially booked with the date reserved for your installation, until the entire balance of the retainer fee and the terms & conditions are received by MFB. There will be a due date for payments on both the retainer fee and the final payment prior to the date of installation, if applicable.

The non-refundable retainer fee (applied to the total bill) must be paid upon signing the terms & conditions & reviewing the estimate document. Once this has been received, an invoice will be created and sent to the Client for final review. The final payment of 50% must be paid 7 days prior to the date of installation

Retainer Fee

A non-refundable retainer fee of 50% of the total billed, will be required in order to reserve any date(s). If the amount is not determined at the time the Terms & Conditions is received, the Client will be required to pay a retainer fee of $150.00.

After the balance of the installation is determined, the Client understands they are responsible for paying the remaining balance 7 days before the installation date. If the total balanced billed is less than $150, the order will be considered paid in full, any credit on the account will be refunded to the Client. If the Client wishes to not utilize the services of MFB, any payments made towards the remaining balance invoice are forfeited and considered non refundable.

Payments Made

Payments can be made with Debit/Credit Card through Square. MFB accepts MasterCard, Visa, Discover, Amex. Failure to make the required payment by the given due date may result in any/all of the following:

•The forteture of any payments already made.

•The release of event date and time.

•Termination of the contract.

Refunds

MFB is an event business specializing in balloon decor and event installations. Anyone retaining services via MFB will be required to pay a non- refundable retainer fee based on the size, detail, and value of the installation. This payment is expected to be paid in full prior to any services being rendered to the Client.

No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation.

MFB understands situations arise that will either require the Client to cancel or reschedule their event, and although MFB is empathetic to those situations, MFB is unable to refund any payments made. When an order is accepted, work begins immediately on selecting the best design and decor needed to accomplish the goal, and a perfect installation for your event.

The retainer fee, retains MFB for your installation and the remaining balance is used to order any materials, supplies, as well as cover any labor, traveling expenses, etc. As long as a written notification is received by MFB and the cancellations/rescheduling guidelines are followed, MFB is able to reschedule the installation. Failure to inform MFB by the required time for the cancellation/rescheduling of an installation, may result in any/all of the following:

• The forteture of any payments already made

• The release of event date and time

• Termination of the contract

• Cancellation fees

Rescheduling & Cancellations

Rescheduling 

The Client has the freedom to reschedule the installation with a written 7 (seven) day notice. The Client may reschedule for any date within the next 180 calendar days, at the convenience of MFB, without being charged a cancellation fee. The reschedule date is subject to availability. If MFB is unavailable, the below cancellation policies and fees will apply. MFB suggests that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

Cancellations

The Client has the freedom to cancel at any time without receiving a cancellation fee, so long as MFB receives a written notice within 7 days. If a written notice is not received by MFB within 7 days of the scheduled installation, the Client will assume a $100 cancellation fee. Please be aware, any and all payments made towards any of the following, including but not limited to; retainer fee, materials, supplies, labor, etc. will be forfeited and considered nonrefundable.

Reductions & Changes

Removing or adding decor to an installation can not be done after the Terms & Conditions have been signed. A separate order may be placed for any additions the Client wishes to have for the event, however it is at the sole discretion MFB, whether or not that order is accepted or declined. If the new order is accepted, it will be subject to the entire Terms & Conditions, as stated in this agreement. This includes 50% of the total balance of the order as a retainer fee.

Venues

It is the Client’s sole responsibility to confirm if the venue allows; tall structures, wall hangings, tall ladders, etc. prior to any payment made to MFB. If the Client fails to confirm the venue’s rules for balloons, wall hangings, tall ladders, etc. prior to making any payment(s), said payment(s) will be forfeited and considered non-refundable.

Venue Access

It is the Client’s responsibility to make arrangements for MFB to gain/maintain access of the venue. The Client is also responsible for obtaining any permits, access passes, gate/room access cards, wristbands for entire staff, as well as notify MFB of any room changes within the venue, if applicable, with at least 24 hours notice. Access arrangements apply to access prior to the event for installation, as well as access to strike, if applicable, or breakdown any props, designs, equipment, etc.

Personal Residence

If the location of the event is located in a personal residence, the above installation times still apply. The access requirements are still applicable in regards to allowing MFB access to make the installation. The Client understands that installations are done using an array of options including but not limited to command strip, removable wall mounts, etc. If there is a preference in method of installation, please inform your MFB when signing the Terms & Conditions as it will need to be documented in the invoice.

Event Details

The Client is responsible for seeing that the venue has the name of the MFB Creative Directors name (Madison Griffin) and contact number on file for two reasons; 1) The Creative Director needs to have a point of contact at the venue in the event a change has occurred on MFBs end, to have a way to relay that info, possibly find a resolution if applicable. 2) In the event the point of contact at the venue needs to reach the Creative Director to inform of a change, it makes the communication process easier. This also allows for the Client to not be inconvenienced on the day of installation.

Installations

The Creative Director overseeing the installation should receive any permits, access passes, gate/room access cards, wrist bands, etc, 24 hours prior to the date of installation to ensure access to the venue. If access is denied at any time, for any reason, including failure or lack of communication, it will result in items not being installed punctually or adequately, and possibly not at all. If this occurs, the Client agrees that MFB will not be held liable.

Client Installations

If applicable, the Client may install their order themselves, this is applicable for drop and go installations.

This must be communicated in writing prior and will not be changed after signing the Terms & Conditions.

The Client agreeing to install the order themselves, will have the delivery, installation, and breakdown fee waived.

The Client agreeing to install the order themselves, also relinquishes MFB of any/all responsibility for the order once completed and paid for, including the outcome of the installation.

MFB Installations

There will be a delivery and installation fee, figured into the pricing for the event during the booking stage. Failure to have the entire balance paid for, regardless the dollar amount, will result in a cancelled installation and forfeited payments, which can not be refunded or transfered.

A team, if needed, from MFB, including your Creative Director, will arrive at the venue at designated time for installation.

MFB will need to unload the equipment and decorations to the designated area, set up a designated working space, free from interruption or traffic from other vendors.

The time designated for the installation will be utilized, however, any time left over after installation is complete, is not subject to discounts or refunds.

Any and all equipment and props are property of MFB and will be returned to MFB the same day unless otherwise communicated.

Striking & Disassembling

MFB will strike and disassemble an installation if desired by the Client. In this case a striking fee will be added to the total order during the booking stage.

If the Client chooses to strike the set themselves after a striking fee has already been paid, that payment will be forfeited and considered non refundable.

Ownership of Equipment & Materials

All equipment, materials, and props used for the installation, are the sole property of MFB and are used on a rental basis only.

The Client is responsible for access to retrieve said equipment, materials, and props after the event.

Signing the Terms & Conditions makes the Client solely responsible for the equipment, during and after the event, until surrendered back to MFB.

Failure to do so, will result in the Client accepting sole responsibility for the property of MFB and agrees to have the card on file charged or be sent an invoice and agrees to pay it. Any damage or vandalism that occurs to any of the property of MFB during the event, including any damage or vandalism that occurs due to the Client’s guests, will result in the Client accepting sole responsibility for the property of MFB and agrees to have the card on file charged or be sent an invoice and agrees to pay it. This includes but is not limited to misuse, theft or disasters (fire, flood, earthquake).

Balloon Releases

Although balloon releases are intended to remember someone lost, support a cause, show respect for someone or something, and much more, MFB does not participate in balloon releases of any kind, regardless the number of balloons requested. MFB will not fill orders for anyone intending on releasing the balloons. Releasing balloons is detrimental to our environment in many ways. Balloons float hundreds, if not thousands of miles and when they land, they run a chance of landing in the ocean, in areas where livestock could accidentally eat them, or anywhere else as litter. MFB does not support, does not fill orders for, and advises against participating in any balloon releases.

Outdoor Events

MFB DOES NOT CANCEL FOR BAD WEATHER UNLESS DEEMED DANGEROUS WEATHER OR A NATURAL DISASTER BY LOCAL STATE / GOVERNMENT OFFICIALS

By signing the Terms & Conditions, the Client acknowledges that some balloon decor may be affected by temperature and humidity, something that MFB can not be held liable for. MFB will not be held liable for the reaction of any balloon decor to the weather or uncontrollable acts of nature including but not limited to rain, wind, or extreme heat.

MFB NEVER guarantees perfect results for any installation done outdoors or in these uncontrollable situations.

In the event there is a situation that prevents the Creative Director from installing the display in the original location at a venue, the Creative Director will need to be able to move the balloon decor to a new location  (still on site at original address) in order to attempt to complete the installation.

It is the Client’s sole responsibility to have an alternate location available and ready in the event the original location is not able to be utilized. Failure to do so will cause the payments to be forfeited and considered non-refundable.

MFB will not be able to guarantee a quality and perfect installation due to last minute set up changes, but will promise to do everything possible to ensure it is as close to perfect as physically possible.

The Client is responsible for locating an alternate location to setup as well as ensure access to MFB.

If dangerous weather or a natural disaster occurs that causes the venue to close and prevents the event from taking place, the Client may reschedule the installation for a different date, within the next 180 days.

Dangerous weather and natural disasters are only accepted if acknowledged by a local state/government official.

If the Client cancels the event due to rain or other bad weather, not designated as “dangerous weather”or “natural disaster”, the Client understands that the payments will be forfeited and considered nonrefundable. The payments will not be transferable.

MFB agrees to be present and ready for installation even if it is raining, snowing, or displaying any other type of “irregular” weather, with the exception of road closures.

Pricing & Fees

All pricing regarding the entire order including but not limited to; retainer fee, delivery fee, striking fee, cancellation fee, etc. will be documented during the booking stage. All payments made towards any and all of these charges are non-refundable. Please make sure you have communicated the necessary details to any other vendors you may be working with prior to booking with MFB.

Retainer Fee

50% of total order for installation (Case by case basis).

Delivery Fee

Delivery Fee will be a $65 minimum and an additional round trip mileage fee (minimum $3.18 per mile, to and from event).

Striking Fee

Must be paid for prior to the event and documented $50 flat fee to return to remove balloons and/or pick up equipment. 

Cancellation Fee

$100 (Avoid by providing, in writing, a request to reschedule within 7 days of the event.)

Display & Promotion

By signing the Terms & Conditions, the Client agrees that MFB may use the decorated display including video recordings and photographs for usage on the official MFB website, including but not limited to social media networks, flyers, billboards, displays, commercials, and any other form of promotional marketing. All designs/displays installed by MFB are the property of MFB, in return MFB reserves the right to utilize any/all photographs and video recordings as deemed necessary, for promotional use.

Vendors & Event Coordinators

MFB is focused on making balloon and event decor that stands as an unforgettable piece in your event. The main focus is providing exceptional service and installing a quality design.

Therefore MFB is not responsible for assisting other vendors in tasks related to their designated field. MFB is responsible for maintaining a safe and healthy work space, installing the balloon and event decor, striking and disassembling if applicable, and cleaning up the workspace utilized by MFB.  MFB is not responsible for poor services rendered by other vendors. It will be the Client’s responsibility to settle any discrepancies with the vendors directly.

MFB will not refund any payments made due to other vendors hindering or becoming detrimental to the progress and quality of the installation.

MFB expects any Client working with an Event Coordinator to ensure their coordinator is abreast of the installation arrangements prior to the day of the event.

Independent Contractor

The Terms & Conditions are not to be misconstrued as an employment agreement in any way. MFB and its Creative Director, as well as the team and/or any vendors accompanying the Creative Director functions solely as Independent contractors. The Client understands that the Creative Director is a professional and does not need to be supervised during the installation of the balloon decor. 

Safety 

In the event MFB or the Creative Director deems the event or the installation to be unsafe, the Creative Director has the authority and obligation to refuse service of the installation until the unsafe situation is made safe again. If the Clients guests or other vendors have made the installation or location unsafe, the Client assumes full responsibility and pays any fees for travel, rentals, staff, etc. If this situation occurs, MFB will leave all balloon decor onsite for the Client and will remove themselves and all property, equipment, staff, etc. from the property immediately. If ever there is a safety issue such as this, MFB will exercise our right to refuse service and the Client/Client’s guests will be blacklisted. 

Please be advised that prices are subject to change without notice- Only a signed invoice between client and MFB is immutable.